Privacy Policy

INTRODUCTION

Dharaka Private Limited (“Canfem” or “We”) is committed to protecting the privacy of every information or data that we collect from the visitors, users, and others(“User(s)”) who access our website https://canfem.com (“Website”). Protecting our User’s data is our utmost priority and responsibility. We have constructed this privacy policy (“Policy”) to help you to understand how we collect, use, disclose, maintain and transfer your Information (as defined hereinbelow). 

By visiting/accepting this Policy you understand and agree to the collection, use, sharing and processing of your Personal Information in accordance with this Policy. If you do not agree with the provisions of this Policy, you may opt-out and stop using the Website at any time to prevent further use of the information shared by you. In case you are sharing any Personal Information of any other individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy.

This Policy is extended to all the Users of our Website as stated hereinafter in the Policy. This Policy was last updated on 3rd April 2023.

1. SCOPE

1.1 This Policy is an electronic record in the form of an electronic contract formed under the Indian Contract Act, 1872, and this Policy is published following the provisions of the Information Technology Act, 2000 and the rules made thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Policy does not require any physical, electronic, or digital signature. This Policy is a legally binding document between you and Canfem.

1.2 We collect your Personal Information and third-party data only to the extent mentioned hereinafter in this Policy. Your data is handled in compliance with the legal prerequisite of the prevalent laws of India. We ensure that the Personal Information shared with us through the Website adheres to the best industry standard to uphold the fundamental right towards data privacy of our Users. 

1.3 The current Policy dictates the data handling practices undertaken by Canfem as on the date mentioned above. We reserve the right to amend the Policy from time to time. We recommend you to frequently read the Policy to understand the latest amendments or the updated Policy. Your continued use of our Website thereafter will imply your unconditional acceptance of such updates to this Policy.

2. CONSENT

2.1 By accessing our Website, you expressly consent to our terms of data handling mechanism mentioned in this Policy. You further consent to the disclosure of your Personal Information (as defined below) following this updated Policy. This Policy shall be deemed to be incorporated into the terms of use of the Website (“Terms of Use”) and shall be read in addition to the Terms of Use.

2.2 Unless otherwise mentioned in this Policy, we do not share any of your Information with any third party without seeking your prior consent. Any Information furnished to a third-party is done following the Policy and within the legal prerequisites of the governing laws. 

3. INFORMATION CATEGORY

The following two types of information (“Information”) are collected through our Website.

3.1 Personal Information:

The Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 defines “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The following form of personal information (“Personal Information”) is collected through our Website:

3.1.1 Personal Information shall include any and every information that you disclose to Canfem and which may be used to identify you, directly or indirectly. Such information may include but not be limited to the first name, last name, phone number, address, location, email ID, or any other personal or background information submitted by you through our Website.

3.1.2 We may allow you to enter our social medial handles such as Facebook and Instagram through our Website. If you choose to provide any information on our social media handles, or otherwise share information on these social networking websites, we may receive information about you. We may retain and use such information about you in a variety of ways, including to enhance your experience with Canfem’s outreach and to communicate with you about Canfem’s new business activities.

3.1.3 In case you choose to connect with Canfem through its chat box or WhatsApp or leave feedback through any of the above-stated mediums, we will collect and retain the information submitted to us. The information is retained to resolve disputes, provide user support and troubleshoot problems as permitted by law.

3.2  Non-Personal Information:

The following form of Information is termed to be non-personal information (“Non-Personal Information”).

3.2.1 Non-Personal Information means information that is not limited to determine the identity of any individual or business. Such Information includes but is not limited to your browser type, the URL of the previous websites you visited, your internet service provider (ISP), operating system, and your Internet Protocol (IP) address, web browser; connection information; screen resolution, usage statistics, device log and event information, logs, keywords and metadata of incoming and outgoing calls and messages.

3.2.2 We may collect information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by Canfem or any individual or business who is given the responsibility to act on behalf of Canfem. We may use this data to tailor our Website, improve the performance or content, and to provide you support and troubleshoot problems within the permissible corner of the governing law. 

4. HOW DO WE COLLECT AND RECEIVE INFORMATION

4.1. We may collect your Information when you sign up for newsletters or webinars, or when you place your order through Whatsapp, phone calls or send an email for query.

4.2. We may collect Information from the inputs you provide for registrations of various webinars conducted by us in the form on the Website which includes but is not limited to your full name, phone number, email id and address. Any alternation in the previously provided credentials will also be collected from the Users.

4.3. We may collect Information that may be shared by Users through any of the given contact details of Canfem or its social media handles.

4.4. We may collect your Information when you participate in the surveys and polls conducted by Canfem. It is voluntary to participate in these surveys or polls. The Information is gathered from surveys and polls and used to make improvements to our Website. 

4.5. Canfem collects device and connection-specific information when you access, or use our Website. This includes Information like hardware model, operating system information, signal strength, app version, browser information, connection information including phone number, mobile operator or ISP, language and time zone, and IP address. [AI Comment: Please confirm if this is applicable.]

5. HOW DO WE USE YOUR INFORMATION [AI Comment: Company to confirm if there is any other use of the Information procured by the Users of the Website]

5.1. We may use your Information to carry out obligations arising from your requests for our services. 

5.2. We may use your Information to improve the functionality of our Website, to customize and enhance your future engagement on the website, and in identifying usage trends. 

5.3. We may use Information like full name, address, phone number, email id, or any other contact information in our invoices for the sale of our products.

5.4. We may contact you on the phone number provided by you to respond and communicate your queries and other product-related concerns. We may also communicate with you about our current services, new services or promotions and opportunities that may be available to you.

5.5. We may use your IP address to analyse our web traffic and to ease any technical complication which you may face while using our Website. 

6. SHARING OF INFORMATION  

6.1. Canfem does not rent, sell, or disclose any Personal Information about you with other people or non-affiliated entities, except with your consent, to provide services you have requested for, unless we believe that such action is necessary under the following circumstances:

6.1.1. to comply with the law, or legal process served on us;

6.1.2. protect and defend our rights and the enforcement of our agreements, to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency's request; and

6.1.3. exercise or protect the rights, property, or personal safety of Canfem, our Users or others.

6.2. In the event, if we expand our business, merge or amalgamate or acquire or restructure our business, we might require to share all or some of your Information with our affiliates. Under such circumstances, Canfem would, to the extent possible, require the acquiring party to follow the practices described in this Policy. You acknowledge that such transfers may occur, and that any acquirer of Canfem may continue to process your Personal Information as set forth in this Policy.

6.3. We may share the Information provided by you on the Website for registering yourself for attending the webinars with the third parties who will be a part of such webinars.

6.4. Canfem takes your right to privacy very seriously and other than as specifically stated in this Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements. Canfem warrants that such Information will be disclosed only in accordance with applicable laws and regulations. 

7. THIRD-PARTY WEBSITES AND SERVICES

7.1. Our Website may provide you links to third-party websites. Canfem has no control over any Information that is collected or sought by such third-party websites. We do not have any control over the data handling process or the content of such third-party websites. We neither represent nor warrant the privacy policy or terms of use of such third-party websites.

7.2. You further acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the collection and/or disclosure of your Personal Information by external applications, sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources.

7.3. Canfem will not be accountable or responsible for any breach or misuse of data committed by any such third-party websites. These websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that you may be subject to. We recommend that you enter the external application or website and review their privacy policy.

7.4. We might engage service partners to perform certain activities on behalf of Canfem to provide you access to our Website efficiently, thus we may require sharing your Information with such service partners. This data sharing is limited to the extent of the Information that is required to undertake such activities which the service partners are designated to perform. We do not represent nor warrant privacy policies and terms of use of such service partners. Canfem will not be responsible for any privacy breach committed by such service partners.

8. COOKIES

Canfem uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies that are text files containing small amounts of information {this does not include personal sensitive information} which are downloaded to your device when you visit a website in order to provide a personalized browsing experience. These cookies collect information analytics about how users use a website, for instance often visited pages. All information collected by third party cookies is aggregated and therefore anonymous. By using our Website you agree that these types of cookies can be placed on your device. Users are free to disable/delete these cookies by changing his/her web browser settings. Canfem is not responsible for cookies placed in the device of Users by any other website and information collected thereto.

9. PROTECTION OF INFORMATION 

9.1. Canfem takes utmost care towards safeguarding the Information provided by you through our Website. We ensure that your choices for its intended use are honoured. The protection measures include but are not limited to any kind of alteration, or loss, or misuse, or unlawful processing of any Information. Only authorised personnel are allowed to access any Information that is sought through our Website or otherwise.

9.2. Canfem has implemented physical, electronic, and procedural safeguards in order to protect the information, including that the information will be stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, we cannot guarantee any safety of your data accessed by any unauthorised person or any unintended breach from our end.

11. MINOR

The Website is not intended to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions (“Minors”). We do not solicit or intend to collect any Information from any Minor. However, in case our Website is accessed by a Minor, we encourage parents and guardians to be involved in the online activities of Minor to ensure that no Personal Information is collected from a Minor without their prior consent.

12. LIMITED LIABILITY

12.1  As mentioned above in this Policy, Canfem will not be responsible for any privacy or data breach done by its service partner or third-party websites. Further, we shall not be held responsible for any loss, damage, or misuse of your Information, if such loss, damage, or misuse is attributable to any event that is beyond the reasonable control of Canfem and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of Canfem (“Force Majeure Event”) and which Canfem is not able to overcome. 

12.2  At any point of time, our liability for any loss arising from a particular transaction carried out by you on the services shall not exceed the consideration paid by you for that particular transaction.

13. OPT-OUT

13.1 If you wish to discontinue or remove or alter any of your Personal Information from our Website or otherwise, contact us ay info@canfem.com. We will retain your Information for as long as your account with the services is active and as needed to provide you the services. We shall not retain such Information for longer than is required for the purposes for which the Information may lawfully be used or is otherwise required under any other law for the time being in force. 

13.2 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the services, please send us an email at info@canfem.com. 

14. GRIEVANCE OFFICER

Under the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below

Name: Akriti Gupta

Address: C-57, Ashoka Enclave 2, Sector 37, Faridabad, Haryana- 121003

Mobile: +91-96531 36847

Email ID: info@canfem.com

15. CONTACT US

If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us at info@canfem.com.